Refund Policy

Last updated: 1 April 2026

1. What Jiskta ESG sells

Jiskta ESG is a SaaS (Software-as-a-Service) platform. We sell prepaid report credits — a digital service that generates automated CSRD / ESRS environmental site assessment reports delivered instantly over the internet. There is no physical product, no physical download medium, and no shipment.

2. Immediate digital performance

When you confirm a purchase, our service begins performance immediately: credits are added to your account and are available for use within seconds. By completing a purchase you expressly request and consent to immediate performance of the digital service.

3. Right of withdrawal — waiver

Because the service is a digital product that begins performance immediately upon your request and with your explicit prior consent, you lose your 14-day right of withdrawal under Article 16(m) of EU Directive 2011/83/EU (Consumer Rights Directive). A confirmation of this waiver is presented to you at checkout before payment is completed.

4. No refunds on purchased credits

All credit purchases are final. Credits are non-refundable once a report has been generated. Unused credits are also non-refundable, except where required by mandatory consumer protection law that cannot be waived contractually.

5. Billing errors

If you believe a report credit was consumed in error (e.g. a report generation failed but a credit was deducted), contact us at [email protected] within 30 days. We will investigate and, if the error was on our side, restore the affected credit.

6. Duplicate or fraudulent charges

If your payment method was charged more than once for the same order, or if you suspect fraudulent use of your payment details, contact us immediately at [email protected]. We will work with our payment processor (Paddle) to investigate and resolve the issue promptly.

7. Service discontinuation

If we permanently discontinue the Jiskta ESG service, we will refund any unused credits at the rate of the package originally purchased. If account termination is due to a breach of our Terms of Service, unused credits are forfeited.

8. Contact

For any billing questions or refund requests, please contact:

Jiskta
Email: [email protected]
Website: https://esg.jiskta.com

Payments are processed by Paddle.com Market Limited (Paddle), who acts as Merchant of Record for all Jiskta ESG transactions. Paddle handles VAT collection and remittance in all applicable jurisdictions. For payment disputes, you may also contact Paddle directly at paddle.com/legal/buyers.